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Home > Customer Service

Amish Furniture Customer Service

First time visitor? Need help placing an order?
Click here for help!

Thanks for visiting AmishRetail.com. Every day we help more than 1000 customers find the Amish Furniture they want. With a selection of over a thousand furniture pieces, you are sure to find just the item you are looking for. We have been in the amish furniture business since 1998 and truly appreciate the opportunity to serve you today and in the future!

Having trouble placing an order online?  Have a question about a product?  Want to check on the status of your Amish Furniture order?

Call our friendly and knowledgeable customer service department and they can take your order over the phone, give you more info about a product and answer any other questions you may have.

Contact AmishRetail.com

Customer service numbers:
Toll Free: 888-98-AMISH (888-982-6474)
Monday - Friday 9am - 5pm Central Time

Fax
801-606-2834

Email
admin@AmishRetail.com

Mail
1192 East Draper Parkway
Suite 302
Draper, UT 84020

Retail Store
16191 Clayton Avenue
Coates, MN 55068

AmishRetail.com carries Amish-made products exclusively supplied by Nelson’s Furniture (aka Amish Showroom). You will notice their signature watermark on many of the product pictures. Our business partners have 20+ years experience in the Amish Furniture industry and we feel they offer the best quality products and customer support. When calling our number to discuss handcrafted Amish products, you will be speaking with an expert at Nelson's. We value your business and look forward to serveing all of your Amish product needs.

Color/Stain Variations

AmishRetail.com is not responsible for variations in wood color, stain color, cherry pits, sap, and wood grain. Wood is a natural product created by nature, the natural chacteristics will not allow for a perfectly uniform product.

Return Policy on all Amish Furniture products

If you are not fully satisfied within 14 days of the delivery date, please email our dedicated customer service at admin@AmishRetail.com and they will assign to you a Return Authorization Number (RAN) which allows us to keep track of the return.

NOTE:  We will not accept returned packages if a RAN has not been assigned to the order. If you return a package with out having been assigned a RAN the package will be denied and returned to you and all associated costs will be your responsibility.

The returned product must be in new and unused condition, in the original box with all the documentation, parts and accessories to insure full credit. "New and unused" means sale-able condition, not dirty and not washed. We cannot accept returns for an item with any indications that it has been used.

Return shipping costs are your responsibility unless the item is damaged or defective. All returns are subject to a 30% restocking fee and must be returned within 2 weeks (14 days) after receiving the item. If you have any questions about the restocking fee as it pertains to your order please call us before we ship the product as once it leaves the warehouse we have incurred our cost.

All custom orders are not returnable due to their uniqueness.

We love satisfied customers so if you have any questions about this policy, please feel free to contact us via e-mail at admin@AmishRetail.com.

Note: Shipping charges cannot be refunded.

Please allow us 10-14 days once we have received your return to process and credit your credit card.

Damaged or Defective Items

If your order arrives at your door damaged, broken or defective, we will either replace the broken parts if possible or ship out a new one completely at our expense.

Requests for replacement parts will be processed as quickly as possible. Please note that we are not able to express ship replacement pieces.

We work hard to make your shopping experience at AmishRetail.com an enjoyable one.

Credit and Return Time

Please give us some time to process your return/exchange. It takes about 10 business days for us to receive the returned or exchanged product back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail that reflects that your credit card has been credited.

All refunds granted are for the purchase price of the product only and can only be issued to the credit card used at purchase.

Canceling Your Order

If you have placed an order and would like to cancel it, please email us at admin@AmishRetail.com within four hours of placing your order to cancel it free of any charges.

Don't worry! Even after the four hours, our friendly customer service will do all that we can to stop the items from being processed and/or shipped but there is no guarantee that we will be able to stop it in time

AmishRetail.com reserves the right to cancel any order due to pricing changes with manufacturers, pricing errors, ommissions, mistakes, or for any other reason. While we make every effort to satisfy every customer and fill every order, occasionally we make a mistake on our website regarding pricing, instock status of a product, or description. In these instances customer service will notify you of the mistake and ask if you would like to cancel the order or proceed with the correct pricing or information.

AmishRetail.com Privacy Policy

We will never sell any customer's information to any third party. This is our pledge to you, our customer. Any information gathered on this site will be used only by AmishRetail.com. One month after your order is placed; your credit card information is automatically deleted from our database. Your privacy is our first and main concern. We understand that you want to be able to purchase Amish Furniture online and not have to give away your personal information to do so.

Limitations: Even though we try our best to ensure your privacy and security and always look to use the best available and tested technologies to guard and protect our web site and our customers, we face the same risks as all Internet companies.

 

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