AmishRetail.com Frequently Asked Questions

Frequently Asked Questions

How long will it take for me to receive my order?

AmishRetail.com produces solid wood, hand crafted furniture and each piece is made to order. Amish-built furniture is not factory made: additional time is required to build and finish each piece to meet the high standards expected of custom made furniture. The "estimate" completion date is the approximate date the order is expected. AmishRetail.com is not responsible if the "actual" completion date vares from the "estimated" completion date. We will do everything we can do to try and get your order in timely manner, however, we will not rush the build and finish process, we want you furniture to be built with the highest possible craftsmanship available. The normal completion date before shipping runs around 8-16 weeks.

Which methods of payment do you accept?

Visa, Mastercard, Discover, American Express

How much do you charge for shipping?

Click here to check shipping rates

Can my order be shipped to a PO box?

No, sorry for any inconvenience, but UPS and FedEx will not ship packages to P.O. boxes.

How can I be sure of the quality of the product I order?

Every item we sell is guaranteed. We have been in business for over eight years.

How do I exchange or return an item?

Damaged or Defective Items
If your order arrives at your door damaged, broken or defective, we will either replace the broken parts if possible or ship out a new one completely at our expense.

Requests for replacement parts will be processed as quickly as possible. Please note that we are not able to express ship replacement pieces.

We work hard to make your shopping experience at AmishRetail.com an enjoyable one.

Credit and Return Time
Please give us some time to process your return/exchange. It takes about 10 business days for us to receive the returned or exchanged product back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail that reflects that your credit card has been credited.

All refunds granted are for the purchase price of the product only and can only be issued to the credit card used at purchase.

* Notice: Some products such as custom made items cannot be returned or exchanged unless item was received defective, damaged or broken.

Canceling Your Order
If you have placed an order and would like to cancel it, please email us at admin@AmishRetail.com within FOUR hours of placing your order to cancel it free of any charges.

Don't worry! Even after the four hours, our friendly customer service will do all that we can to stop the items from being processed and/or shipped but there is no guarantee that we will be able to stop it in time.

Please allow us 10-14 days once we have received your return to process and credit your credit card.

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